Legal, Cookies & GDPR

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Privacy Policy & GDPR Notice (EN)

Last Updated: August 2026

1. Introduction & GDPR Commitment

Dear Sir/Madam,
On May 25, 2018, the “General Data Protection Regulation” (better known as GDPR) came into force. This regulation aims to give European citizens better control over their personal data, a development that Filame Brussels SA, as a responsible company, fully supports: Filame Brussels SA is committed to always informing you with complete transparency regarding the use of your personal data.

As you have used our services in the past, you are included in our database of contacts. This means that we sometimes send you offers and information about the services offered by Filame Brussels SA, either because you have asked us for a quote or information, or because we think they might be of interest to you. As we have always been in the past, we want to be totally transparent about the terms and conditions of this legitimate use of your personal data by Filame Brussels, and give you the opportunity to control our use of your data.

If you no longer wish to receive special offers or information about the services offered by Filame Brussels SA, please let us know by sending an email to info@filame.com. It is vital that you are aware that your personal data will never be shared with partners or third parties without your explicit prior consent.

Yours faithfully, Filame Brussels SA

2. Data Controller

The Data Controller is Filame SA (Filame Brussels SA), 121 Avenue Robert Schuman, Zoning Industriel de Nivelles Nord, 1400 Nivelles, Belgium. Email: info@filame.com.

3. Core Processing Technologies

• Web Traffic Performance (Google Analytics): We use Google Analytics to collect anonymized website traffic statistics, page navigation metrics, and performance analytics to improve our user experience. This data does not let us identify you personally.
• Contact Form Email Delivery (Resend): For the secure and reliable delivery of contact submissions and technical specifications, we use Resend as our enterprise transactional email gateway provider. Your messages, contact fields, email addresses, and attached blueprint payloads are securely routed through Resend’s GDPR-compliant infrastructure to deliver your inquiries immediately to Filame’s business mailboxes.
• A.I. Design Assistance (Google Gemini API & Spec Planner): When you use the Filame Specification Planner, any text briefs, engineering constraints, or files you input are processed on-the-fly using secure private enterprise integrations of Google Gemini API. These models assist in drafting technical questions and summarizing requirements. No personal contact data is trained upon or retained by third parties for utility improvement.
• Security, Caching, and Enterprise Infrastructure (Cloudflare): All of Filame’s web domains, media files, and application gateways are securely fronted, served, and hosted using Cloudflare’s industry-standard edge infrastructure. This includes Cloudflare’s Global Content Delivery Network (CDN) for fast caching, secure transport-layer SSL/TLS handshakes, Web Application Firewall (WAF) rule sets, and Distributed Denial of Service (DDoS) protection, ensuring high availability, speed, and GDPR transport security for your technical blueprints and specification filings.

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General Terms and Conditions of Sale (EN)

Article 1 – general provisions
Unless specifically agreed otherwise, the contractual relationship between the client and the company FILAME BRUSSELS SA is exclusively governed by these general terms and conditions. The client acknowledges that they are familiar with these and that they specifically renounce their own terms and conditions.

The general terms and conditions may be modified without notice by FILAME BRUSSELS SA, and the only applicable version will be the one that appears on the FILAME BRUSSELS SA website (www.filame.com).

Any exemption from these general terms and conditions must be specifically confirmed in writing by the company FILAME BRUSSELS SA. These exemptions will form the specific terms and conditions of sale, which are only valid for the proposal and/or order confirmation concerned.

If any of the provisions of these general terms and conditions is ineffective, it will be replaced by a rule as close as possible in meaning to the ineffective provision. The other provisions will continue to apply.

If the company FILAME BRUSSELS SA does not exercise one or part of its rights, as defined in these general terms and conditions, this cannot be considered to be a relinquishment of that right or part thereof.

Article 2 – Proposals and quotes
All of FILAME BRUSSELS SA’s proposals and quotes are based on the data, designs, etc. provided by the client, and only binds FILAME BRUSSELS SA to this extent. The prices shown do not include VAT, unless FILAME BRUSSELS SA has specifically stipulated otherwise.

The information appearing in the printouts provided by FILAME BRUSSELS SA may be modified by the latter, without any prior notice. It is not binding on the company FILAME BRUSSELS SA.

Any errors in proposals, order confirmations, invoices, etc. may be corrected at any time by the company FILAME BRUSSELS SA.

In the event of a proposal and/or order confirmation that concerns several items, the company FILAME BRUSSELS SA is under no obligation to deliver only a part of these at a price that is proportionately lower than the total price.

Article 3 – Conclusion of the contract
The company FILAME BRUSSELS SA is only bound by its explicit written agreement to a proposal originating from the client and/or order confirmation.

The delivery of goods or materials to FILAME BRUSSELS SA for processing and/or finishing is equivalent to a proposal and/or order confirmation, even if no purchase order or delivery note is attached. If a purchase order or delivery note is attached, it will be signed by the company FILAME BRUSSELS SA subject to the quantity and quality of the goods or materials delivered. Any proposal and/or order confirmation originating from the client, under which goods or materials are delivered for processing and/or finishing, and which is not subject to the explicit reservation of a sample being produced, is irrevocably binding on the client. The client must obtain the explicit agreement of the company FILAME BRUSSELS SA for any order cancellation, for whatever reason. In this case, FILAME BRUSSELS SA will be entitled to lump sum compensation of 15% of the price shown in the order, without prejudice to its right to supplementary compensation in the event of greater damage.

If an order placed with the company FILAME BRUSSELS SA is modified at the client’s request, FILAME BRUSSELS SA has the right to adapt its prices to the tariff in force at that time, or to terminate the contract by simply notifying the client, without legal intervention and without compensation.

In this case, FILAME BRUSSELS SA will be entitled to be fully compensated by the client for its costs and/or expenses incurred by the purchase and/or provision by any other means by third parties of equipment, auxiliary materials, and/or spare parts to carry out the work.

If significant price increases take place between the proposal and/or order confirmation on the one hand, and the delivery date on the other - caused by fluctuations in exchange rates, increase in salary costs, or raw materials prices, or any other circumstance that the company FILAME BRUSSELS SA could not reasonably have foreseen at the time of the proposal and/or order confirmation, or avoided - and which the company FILAME BRUSSELS SA cannot remedy despite having taken the necessary steps to do so, the company FILAME BRUSSELS SA has the right to pass on these increased costs to the client.

Any person or business that places an order requesting it to be invoiced to a third party is personally liable for payment, even if the company FILAME BRUSSELS SA has agreed to the invoicing process mentioned.

Orders placed by people generally acting in the name and on behalf of a company or third party will always be billed to the latter. This company or third party will be liable for payment, unless they have warned FILAME BRUSSELS SA in writing, beforehand, that the person concerned may no longer order on their behalf.

Article 4 – Rights relating to the processing and/or finishing assignment
The client who assigns a processing and/of finishing task is assumed to have the necessary rights to give such an assignment. They are, along with their principals, liable for any claims that may originate from third parties and, consequently, guarantee FILAME BRUSSELS SA against any recourse as soon as they request it.

Article 5 – Delivery deadline – transfer of risk – transport
Delivery and execution deadlines are only provided for information. Any late delivery or execution cannot under any circumstances justify a request for damages on the client’s part. The latter may, however, terminate the contract without being able to claim any compensation in the event of non-delivery or non-execution, within thirty days of FILAME BRUSSELS SA receiving formal notice.

Unless another delivery location or other transport terms have been explicitly agreed in writing in the specific terms and conditions of sale, delivery takes place at the premises of the company FILAME BRUSSELS SA (EX WORKS) and on the date when the client has been informed by FILAME BRUSSELS SA that the goods are at their disposal. This is the moment when risks are transferred to the client. On signing the dispatch note, either by the client or by the carrier, the client will be assumed to have received the number of items and/or goods shown on the page.

The transport or dispatch of the goods always takes place at the client’s risk and expense. In the event that FILAME BRUSSELS SA has to organize the transport or dispatch, FILAME BRUSSELS SA will be considered to be acting as the client’s agent. In any case, FILAME BRUSSELS SA will bear no further liability for transport or dispatch if the client has not reacted within a deadline of three business days after the arrival of the goods.

If the contract concerns several goods, delivery may take place for all or part. In the event of partial delivery, the client is required to pay the invoice for this partial delivery as if it were a separate contract.

Article 6 – Packaging
Unless agreed otherwise in the specific terms and conditions, the goods are packaged according to the client’s instructions and at their own risk; packaging costs will be subject to separate compensation which will be invoiced to the client either separately or at the same time as the price.

Article 7 – Force majeure
In case of force majeure, the delivery and other obligations of FILAME BRUSSELS SA are suspended. In this case, FILAME BRUSSELS SA is only obliged to deliver or fulfil its obligations as soon as is reasonably possible.

Any unpredictable circumstances relating to people and/or equipment and materials that FILAME BRUSSELS SA uses or is accustomed to use to execute the contract, which are of such a nature as to make execution of the contract impossible or so difficult and/or costly (meaning disproportionately so) that execution of the contract cannot reasonably be demanded of FILAME BRUSSELS SA, are treated as force majeure. Case of force majeure include, but are not limited to, strikes, employer lockouts, staff illness, defects in operation, shortages of raw materials, semi-finished products, equipment and materials, auxiliary materials, spare parts, and/or delays or non-delivery of energy by suppliers, transport disruptions, import or export restrictions.

If the force majeure lasts more than three months, both FILAME BRUSSELS SA and the client have the right to terminate the unexecuted part of the contract, by written declaration, without any compensation being due.

Article 8 – Tolerance
Unless agreed otherwise with the client in the specific terms and conditions of sale, all deliveries take place with the usual sector tolerances of 10% regarding the number of items to be delivered.

Article 9 – Complaints
Any claim relating to an invoice must be sent to FILAME BRUSSELS SA in writing within eight days of the invoice date.

Apparent defects that have not been subject to any observations by the client at the time of delivery are inadmissible and will not be taken into consideration.

Any claim concerning hidden defects must, immediately after their discovery and at the latest six months after delivery, be brought to the attention of FILAME BRUSSELS SA by registered letter. The aforementioned six-month period starts from the date when the goods were delivered by FILAME BRUSSELS SA in accordance with article 5, paragraph 2. Any claims sent outside the deadlines mentioned in this article are inadmissible by right.

Article 10 – Warranties – Liability
FILAME BRUSSELS SA guarantees the client the good quality of the work carried out by it and/or the goods sold. In the event of defective execution and/or delivery, FILAME BRUSSELS SA will only be required to carry out the necessary improvements or to carry out a new delivery of the goods. Any other or broader claims are excluded, including compensation of costs, damages for any harm to commercial interests, and any damage caused directly or indirectly to the client or to a third party.

In the event that the client makes equipment and/or tools available to FILAME BRUSSELS SA, FILAME BRUSSELS SA is not liable for their loss or damage.

The equipment and/or tools mentioned will never leave FILAME BRUSSELS SA’s premises without its explicit consent and cannot be claimed by the client before the work to be carried out has ended.

The warranty does not apply if replacements are required due to normal wear and tear, negligence, lack of maintenance, incorrect use, or even an incident caused by accident, force majeure, or by a third party, or if the client has made modifications, repairs, or manipulations to the goods on their own initiative and without the prior agreement of FILAME BRUSSELS SA.

The client has an obligation to guarantee FILAME BRUSSELS SA and indemnify it in the context of requests made by third parties that are the direct consequence of the contract in force between the parties, but for which FILAME BRUSSELS SA bears no liability towards the client.

Article 11 – Retention of title
The goods delivered by FILAME BRUSSELS SA remain its property until full and effective payment of all sums owed by the client, it being understood that the client is liable and bears the risks for the delivered goods from the moment they are placed at their disposal. As long as FILAME BRUSSELS SA retains ownership of the sold goods, the client cannot dispose of the goods, whether by sale, pledge, or in any other way. The client has an obligation to inform FILAME BRUSSELS SA immediately if third parties assert a right to goods that are still the property of FILAME BRUSSELS SA. The client has an obligation to keep the goods that are subject to retention of title with the necessary care so that they are identifiable as FILAME BRUSSELS SA’s property.

If payment is not made on one of the due dates, or if the client asks one or more of their creditors for terms and deadlines, embarks on a court-ordered reorganisation or similar procedure, files for bankruptcy or is declared bankrupt, if a seizure is carried out on all or part of the goods, FILAME BRUSSELS SA may terminate the contract by right and recover the delivered goods as described in article 15.

Without prejudice to the agreed payment conditions, FILAME BRUSSELS SA has the right, at any time, either before delivering the goods or during delivery of the goods, to request an unconditional bank guarantee from the client, payable on first demand, to guarantee their payment obligations. As long as the aforementioned bank guarantee has not been established in FILAME BRUSSELS SA’s favour, FILAME BRUSSELS SA has the right to suspend any further delivery.

Article 12 – Client’s material
The client continues to bear the risks relating to plans, designs, drawings, and all goods belonging to them that are brought onto FILAME BRUSSELS SA’s premises, and explicitly releases FILAME BRUSSELS SA from any liability of any kind. The same applies to work carried out and for goods or deliveries destined for the client. FILAME BRUSSELS SA will keep the aforementioned material with reasonable care and explicitly exonerates itself from any liability relating to the loss and/or damage of the material entrusted to it.

Storage costs relating to the material mentioned are invoiced to the client from the date communicated by FILAME BRUSSELS SA. In the event of non-payment on the agreed date, the material may be retained as a guarantee and pledge for any sums owed.

Article 13 – Share of tooling costs
In the event that manufacturing an item requires manufacturing tooling, and FILAME BRUSSELS SA invoices a share of the tooling costs, whether this share is individualised or included in the price of the items, the tools remain FILAME BRUSSELS SA’s property and cannot be claimed by the client in the event of manufacturing being stopped for any reason whatsoever.

Article 14 – Payment
Unless stipulated otherwise in the specific terms and conditions of sale, invoices from FILAME BRUSSELS SA are payable within thirty days of the invoice date regarding the price of the parts. Regarding the share of tooling costs, these are payable at 50% on ordering and 50% on delivery of initial samples.

Payment must be made at FILAME BRUSSELS SA’s registered office in Nivelles, either by cash payment or by bank transfer to the account number shown on the invoice. FILAME BRUSSELS SA reserves the right, in any circumstances and without any limits, to ask for cash payment for any invoice at the time of delivery. The buyer has no right to claim any retention, reduction, or compensation.

Under no circumstances does entering a claim relating to the delivered goods suspend the client’s payment obligation as specified in this article.

Any invoice that has not been paid when due will incur contractual interest at a rate of 1% per month on the amount due, starting on the due date. Any late payment will also automatically, and without notice, incur the payment of lump sum compensation of a total of 15% of the amount due, with a minimum of 100.00 Euros.

If the client continues to default on any one payment owed to FILAME BRUSSELS SA, FILAME BRUSSELS SA has the right to suspend any further execution of the contract, or to terminate the contract in accordance with article 14. All invoices that remain unpaid by the client will also, in such circumstances, automatically become payable immediately. If the client cancels or suspends an order, FILAME BRUSSELS SA will have the right to issue an invoice immediately for the work already carried out (preparation of tools, salaries, raw materials, subcontracting, etc.) without prejudice to the lump sum compensation mentioned in article 3.

Article 15 – Express termination clause
Without prejudice to its right to compensation, if an invoice is not paid when due or any other contractual obligation is not fulfilled, or if the client asks one of their creditors for terms or extensions, embarks on a court-ordered reorganisation or similar procedure, files for bankruptcy or is declared bankrupt, if all or part of the goods are seized at a creditor’s request, FILAME BRUSSELS SA has the right, at its discretion, to terminate the contract automatically by registered letter.

The client undertakes to return the goods to FILAME BRUSSELS SA within twenty-four hours. If they have not been returned within this deadline, FILAME BRUSSELS SA will have the right to recover the goods without any formalities or legal intervention, from wherever they are being kept.

Article 16 – Jurisdiction – Applicable law
The contractual relationship between the client and FILAME BRUSSELS SA is governed by Belgian law.

Any dispute between the parties will be subject to the sole jurisdiction of the courts of Nivelles. However, FILAME BRUSSELS SA has the right to refer the dispute to the courts with jurisdiction over the client’s domicile.